Refund policy

Here at JewelzByD Jewelry, our goal is to create every piece of personalized jewelry as special and beautiful as the moment it honors. If your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately and we will rectify any situation.

 

Return Window: You may return or exchange items within 10 days of delivery.

• Customized Pieces: These are eligible for returns only (not exchanges). Exchanges apply only to non-personalized items.
• Refunds: Due to the made-to-order nature of our jewelry, we do not offer cash refunds. Instead, returns are issued as a store credit gift card.
• Non-Personalized Items: Can be returned for store credit or exchanged for any item within the same collection.
• Condition Requirements: Items must be unworn and in original condition to be accepted for return.
• Return Processing: Once your return is received, please allow 3-5 business days for processing.

How to Start a Return

Returning an item is simple! Follow these steps:

• Initiate Your Return: Start by submitting a request through our Contact us option on the website .
• Provide Your Details: Enter your order number and email address as requested.
• Select Your Items: Listen the item(s) you wish to return and why.
• Receive Your Return Label: After submission, our system will generate a return label via email .
• Package Your Items: Securely pack your item(s).
• Drop Off Your Package: Take your return to the nearest USPS courier drop-off location.

Important Notes:

🚫 Extenders are not eligible for return.

🎟 Store credit is issued based on the item's paid price (excluding taxes, shipping, and fees).

Return Label Fees

• Flat-Rate Return Label: We offer a $5.95 prepaid return label for your convenience.
• Self-Paid Return Labels: If you choose to use your own shipping label, please note that JewelzByD is not responsible for lost or stolen return packages